I was not told that the sub-user is no longer available

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    Asked on August 26, 2019 at 05:02 PM

    yes my comment is what a bunch of 'bait and switch'!!! i purchased a subscription and wasnt told the sub user function was no longer available. great! thanks for such wonderful customer service. you pay for a service then they tell you the terms....? sound like a great business model.

    This is a re-post of a comment on How to Share Forms with a Sub-Account User

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    Answered on August 26, 2019 at 06:17 PM

    Our apologies for the confusion.

    We have removed the sub-user from our pricing page for new users, so I wonder if you see this option which made you decide to upgrade. If you have an old account with Jotform, which I cannot find, the sub-user maybe available there so you may consider using that account. If not, the following are your workarounds:

    1. To allow others to edit your forms, you can have them the collaboration link:


    2. To share the submissions page, you can have them the Grid Listing report: