Why are some form responses not generating emails?

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    Asked on March 19, 2013 at 03:22 PM

    We have 31 responses to our online pledge form for our church. However, only about 20 of those have resulted in an email being sent to our church administrator. We have had to check responses on your website to make sure we're not missing any.

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    Answered on March 19, 2013 at 03:56 PM

    Thank you for contacting us.

    It is probably that your mail host is filtering some messages due to "fake" senders on them. I would like to recommend you to set a real sender email - noreply@jotform.com on your email notification, there is a chance that the problem will be solved with this option.

    You can check the following article to find step by step instructions:

    How to setup email alerts to prevent email bouncing related issues

    Please feel free to contact us if you need any further assistance.