I am being forced to upgrade for no reason

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    pthepolitician
    Asked on August 26, 2019 at 09:40 PM

    I had this issue happen a few months ago but I am no where near the limit of my plan and yet I am being told that I need to upgrade my service.  Can someone please assist in this manner.


    Thank You

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    Kevin_G
    Answered on August 26, 2019 at 10:48 PM

    I have just checked your account and noticed that in fact, you have not reached any of the limits of your account; however, you're close to reach the forms and upload space: 

    15668739762019-08-26_20h46_04.png

    You can also check that info following this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits 

    You may receive alerts about these limits, but an upgrade is not currently required, your account and forms should be working as expected as far as I can see. 

    If you continue experiencing the issue, let us know. 

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    pthepolitician
    Answered on August 26, 2019 at 11:45 PM

    This screenshot is what users are currently getting that are trying to use the form.  If an upgrade is not currently required can you please explain why no one can use the form.  Like I mentioned earlier this was a problem I had a few months ago and it was easily fixed as an error on Jotform1566877517JotForm.PNG

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    pthepolitician
    Answered on August 26, 2019 at 11:52 PM

    Here is the conversation I had months ago1566877912Jotform 2.PNG

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    Victoria_K
    Answered on August 27, 2019 at 02:25 AM

    Here is how you can clear form caches from your end: How-to-Clear-Your-Form-Cache

    I have now cleared it and your form is displayed on web page. Let us know if you need more help.