What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can not login. need username and password but your system does not recognize me.

    Asked by Steven Carr on March 29, 2011 at 12:14 PM

     

    Dear Steven Carr,Please find below the receipt for your monthly charges.For more information about this subscription, or to find details about your payments, change the existing billing credit card, or to update your personal information, simply log on to your account at: https://www.plimus.com/jsp/account_login.jspYour account information is: Username: 1296495101939535728484(Username and Password are case sensitive)Best regards,The Plimus Team on behalf of Interlogy LLC contact@interlogy.comIMPORTANT: This charge will appear on your credit card statement as "PLI*INTERLOGY LLC"---------------------------------------------------------------------------- Payment Details:Steven Carr Order Reference Number: 41476879 Online Lob Source, Inc. Account Number: 25751341 11625 Grandview Drive Order Date: 28 Mar 2011 Montgomery, TX 77356 United States 7135536212 steven@houstonjobs.comProduct Qty Unit Price Ext. Price ---------------------------------------------------------------------------- JotForm Premium Monthly Subscription 1 $ 9.95 $ 9.95 ---------------------------------------------------------------------------- Total: $ 9.95Thank You,
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    Answered by allanftd on March 29, 2011 at 04:22 PM

    Hi Steve,

    Welcome to JotForm and thank you for subscribing to our service. The above letter refers to your Plimus account. Plimus is our third party credit card payment processor which took care of processing your payment transaction.

    I believe you are referring to your JotForm username and password. If you want to reset your JotForm account credentials, please go to www.jotform.com, click "Forgot Password?" button, and enter the email address you used to register/pay for your JotForm account. You will receive instructions on how to reset your account.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM  SUPPORT