Trying to upgrade to Bronze - website won't respond

  • Profile Image
    lukemunro
    Asked on August 27, 2019 at 03:09 AM

    Hello. I am urgently trying to upgrade to a BRONZE subscription but the website isn't responding when I click Upgrade (literally nothing happens). Can you please help me do this ASAP.


    thank you

  • Profile Image
    BJoanna
    Answered on August 27, 2019 at 03:38 AM

    Please try to upgrade from the Upgrade/ Billing page on your account. I tested the Upgrade page on your account and it is working properly. 

    1566891139upgrade.gif

    How to Upgrade My Account

    You can also try to use some other browser or device. 

    I also saw that you deleted several submissions. For some reason, the Upload Storage Space was not automatically recalculated after you deleted the submissions. I recalculated your Upload Storage Space and you are account was re-activated.