What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions Deleted but not Removed

    Asked by leonidasuzcategui on March 19, 2013 at 04:35 PM

    Yesterday and today I deleted all the submitions in all my formularies but the submition counter don´t show this update.

    I want to prevent any problem with the new data in my forms in the next days.

    Can you support me please

    Regards

    Leonidas

    Page URL:
    http://www.proyetech.com/paginas/index.php/empleo

    submitions My Forms problem next counter
  • Profile Image

    Answered by glennlee on March 19, 2013 at 04:48 PM

    Hi Leonidas,

    The submission counter resets to 0 every month. You cannot do anything to reset your submission counter. Please wait until it automatically resets. You can upgrade if you wish for more submission limit.

    Thanks

  • Profile Image

    Answered by leonidasuzcategui on March 19, 2013 at 05:31 PM
    Hi Glenlee,
    Wich is the cute date for release the submitions?, I updagre some weeks ago
    to reach enough espace but the limit is close to be reached.
    What happen if the limit is reached?
    Wait for feedback
  • Profile Image
    JotForm Support

    Answered by Mike_T on March 19, 2013 at 05:59 PM

    You will have some time to upgrade your account, otherwise the forms will be locked until the first day of the next month.

    If you are going to overlimit only once (this month for example), we can reset your submissions once, but we will not be able to do this the next time.

    If you need to have more that 1000 submissions per month, please consider upgrading your subscription to Economy or Professional one.

    Thank you for using our service.

  • Profile Image

    Answered by leonidasuzcategui on March 19, 2013 at 08:30 PM
    Please reset the submisions to prevent any problem with my data´s capture-
    Thanks…


    Saludos Cordiales/Best Regards.

    logo_azul_small
    Leonidas Uzcategui A. | Gerente de Consultoría | Proyetech Colombia SAS
    Calle 105 # 15-85 | Bogotá Colombia
    Teléfonos: +57 3182164687 @proyetech
    leonidas.uzcategui@proyetech.com
    www.proyetech.com

    þ Piensa en el medio ambiente antes de imprimir este mensaje
    Please consider your environmental responsability before printing this e-mail.


    De: JotForm Support Forum [mailto:jotform@jotmails.com]
    Enviado el: martes, 19 de marzo de 2013 04:59 p.m.
    Para: leonidas.uzcategui@proyetech.com
    Asunto: Re: Submitions Deleted but not removed

    A new response has been received:
    JotForm
    Answered by Mike_T
    You will have some time to upgrade your account, otherwise the forms will be locked until the first day of the next month.
    If you are going to overlimit only once (this month for example), we can reset your submissions once, but we will not be able to do this the next time.
    If you need to have more that 1000 submissions per month, please consider upgrading your subscription to Economy or Professional one.
    Thank you for using our service.
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image

    Answered by jeanettebmz on March 19, 2013 at 11:23 PM

    Like Mike_T , we can help you only once in lifetime, this means that if next month a form within your account gets close to the limit, you will need to upgrade to the next plan

    I have now reset the counter to 100 submissions

    Kind regards