Error saying my main email address is bounced back

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    TracyRepchuk
    Asked on August 27, 2019 at 09:59 AM

    Hi

    My email tracy@tracyrepchuk.com is a main email for me. I use it is all my systems. Your system says it had a problem with it. 

    We need specifics to get it corrected. 

    For us to get this corrected - I need to know what the specific error or screen print of the error is so that I can go back to my hosting provider and get it fixed. 

    Please advise.  

    thanks

    Dave

     

  • Profile Image
    jherwin
    Answered on August 27, 2019 at 11:02 AM

    We are sorry for the inconvenience that may have caused. Your email address, tracy@tracyrepchuk.com is IN our bounce list.
    1566918000bouncelist.png
    I have now removed it from our bounce list and that should have resolved this issue. Do test your form again and see if you receive the submission emails correctly.

    To prevent getting your email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues