Multiple check box selection ok in online form but not PDF Form

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    harrisrl222
    Asked on August 27, 2019 at 01:36 PM

    I want my users to be able to select multiple check boxes for each question. It works fine in the online form but not in the PDF. Can you help?


    https://www.jotform.com/pdf-editor/92356324568161

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    Kiran
    Answered on August 27, 2019 at 01:46 PM

    I have tried creating the PDF form for your form and see that the multiple checkbox field is working normally at my end. Please see the screenshot below:

    156692796127082019_231154.png

    Could you try downloading the PDF form again and open the form in a Adobe Acrobat. Let us know if that works well. Please get back to us if you need any further assistance. We will be happy to help. 

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    harrisrl222
    Answered on August 27, 2019 at 02:59 PM

    It seems to work with Adobe but not in a Web Browser. Thanks

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    Vanessa_T
    Answered on August 27, 2019 at 03:13 PM

    I've downloaded your fillable PDF and filled it out in Chrome (Mac) and was able to select multiple checkboxes per question.

    1566933133Screen Shot 2019-08-28 at 3 10

    Can you please share to us what platform, which browser and it's version are you using? You may also share a screenshot of the exact issue you're having.

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    harrisrl222
    Answered on August 28, 2019 at 08:43 AM
    It works perfectly in the online form but in the PDF the only question that
    works is We also have fun! What do you enjoy doing?.... the others don't
    allow me to select them all....thanks for you support so far.
    ...
  • Profile Image
    harrisrl222
    Answered on August 28, 2019 at 08:43 AM
    I have tried to select ALL boxes in every question and this is what it
    does. I am using Chrome in Windows. It highlights the box which you can see
    in "teaching school groups" but doesn't but a check in it.
    Thanks again for your help
    [image: image.png]
    ...
  • Profile Image
    Kiran
    Answered on August 28, 2019 at 09:20 AM

    Please note that it is recommended to use Adobe Acrobat Reader or Foxit PDF reader to submit the PDF forms. Using the PDF forms in the web browser is not supported at the moment. Please refer to the guide below for more information on PDF fillable forms.

    https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points

    Thanks!

  • Profile Image
    harrisrl222
    Answered on August 28, 2019 at 09:43 AM
    Hi
    Just to note, the "we also have fun" works so I deleted all the questions
    and duplicated "we also have fun" and modified the duplicates to make the
    form. I figured if one works then duplicating should work fine. I also set
    maximum to 100.
    Have you been able to figure this out?
    Thank you for your support!!!
    Robin H
    ...
  • Profile Image
    Kiran
    Answered on August 28, 2019 at 10:14 AM

    The other question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1943338

    Thanks!