How about getting yourselves off of blacklists so we don't have to whit

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    Russell Durtschi
    Asked on August 27, 2019 at 01:46 PM

    How about getting yourselves off of blacklists so we don't have to whitelist a bunch of stuff.



    This is a re-post of a comment on Whitelisting JotForm IP Addresses and Domains

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    Victoria_K
    Answered on August 27, 2019 at 02:07 PM

    Hello,

    As far as I understand, you are experiencing filtering issues when using our email senders. We provide alternative email options. I can suggest to try the following:

    1. If you are using noreply@jotform.com for your emails, you can try switching to noreply@formresponse.com to see if that one will not be blocked on your end. It would be also a good idea to add these senders to contacts list, this should help to prevent some filtering issues. 

    2. If this will not help, we provide an option to send emails through your own SMTP sender. In this case emails will be sent directly from your address taking our servers out of equation. Help guide: How-to-Setup-SMTP-for-a-Form

    Hope this helps! But, please get back to us if you need further assistance.