Forms not reaching email

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    BClifton305
    Asked on March 19, 2013 at 06:29 PM

    Hi, our RMA, Modify, and Order Notification forms are not sending emails to accounting@it1source.com. Can you please take a look at it?

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    KadeJM
    Answered on March 19, 2013 at 06:59 PM

     

    Hi, I went ahead and checked your email and the email attached to your Notifications but I did not see either of them in our bouncelist -

    Result:

    (1) Accoxxxxxx@xxx.com is NOT in the bounce list

    (2) Supxxx@xxx.com is NOT in the bounce list

    (3) Guy.stexxxxxxx@xxx.com is NOT in the bounce list

    Please refer to this guide http://support.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues and change your Sender Email back to the default Noreply@jotform.com to see if this helps any.