account autosuspended

  • Gage Cook
    Asked on August 27, 2019 at 3:49 PM

    I just got locked out of my account and my forms are all missing. 

  • Richie JotForm Support
    Replied on August 27, 2019 at 4:10 PM

    I have checked your account and it seems to be autosuspended by our phishing detection as suspicious of phishing.

    The form that triggered the suspension is the form 92385618258165 that is collecting banking information which violates our terms of use.

    account autosuspended Image 1 Screenshot 30

    Screenshot of the fields.

    account autosuspended Image 2 Screenshot 41


    To lift the suspension, we would have to remove all the fields that collects banking information.

    Looking forward for your response.