Sheets>>Download All: HIPAA submissions are not downloading as Excel or CSV.

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    Asked on August 27, 2019 at 06:41 PM

    at least in a few minutes - whereas it used to be instantaneous.

    and it doesn't matter how small the file is.

    1566945659Screen Shot 2019-08-27 at 6.39

    still "downloading". I have tried both excel and csv.

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    Answered on August 27, 2019 at 07:27 PM

    We apologize for the inconvenience. I also experienced the issue on my HIPAA test account:


    I'll report this issue to our back-end team. You will be updated via this forum thread when it gets fixed.

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    Answered on August 29, 2019 at 03:30 AM


    Sorry for the inconveniences caused. The issue should be fixed now. Please test it and let us know if issue persists.