What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help! We accidently have 2 accounts!

    Asked by trish2me on March 29, 2011 at 03:51 PM

    A co-worker of mine has also set up a Jot Form account.  He has paid for the year subscription of the Premium membership and I am currently using the free account.  Is there anyway that we can combine the accounts into the paid premium account without losing any of my data?

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    Answered by allanftd on March 29, 2011 at 04:41 PM

    Hi trish2me,

    Thank you for your message. If there are no submissions yet in your forms, you can create an exact replica of your forms by using the Clone feature of JotForm. Please check out this tutorial on how to clone an existing form into a new blank form - http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    However, if you already have existing submissions in your free account, you have to export it into an Excel or CSV file so that you will ahve a backup copy of your submissions. Note that the clone feature only copies the form and does not include the existing submissions.

    We hope you find this information useful. Thank you for using JotForm!


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    Answered by trish2me on March 29, 2011 at 05:08 PM

    On the free account, I have a form set up that takes a payment for registration.  If I delete the form and I reset it up on the paid account, will that affect Paypal in anyway?

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    JotForm Support

    Answered by NeilVicente on March 30, 2011 at 02:19 AM

    Hello trish2me,

    If by Paypal, you mean your Paypal account then no, it will not be affected at all. If you are talking about the Paypal payment integration setup in the form on your new paid account that you imported from your free account, it will not be affected as well. But just to be sure and to prevent any problems from arising in the future, it is best to check and inspect the Paypal payment setup on your new account.

    Hope this helps