How do I get the PDF that comes to my email to have all of the fields whether they are blank or not?

  • awsaljc
    Asked on August 28, 2019 at 9:23 AM
    I want the pdf that comes to my email to have all of the text fields and all of the fields, whether they are blank or not.
    I’ve had no problem with this in the past, but for some reason, the pdf currently associated with this form is leaving info off.

    This is the form -
    https://form.jotform.com/80017166984158

    Art Schnitzer
  • Kiran Support Team Lead
    Replied on August 28, 2019 at 9:33 AM

    You may try disabling the options 'Show all field labels on the page' and 'Hide empty form fields' from the customize tab in the PDF editor so that all the fields shall be displayed in the PDF document. 

    156699916728082019 180855 Screenshot 10

    Thanks!

  • awsaljc
    Replied on August 28, 2019 at 1:43 PM
    I’m not sure what you’re talking about. I want all fields that are on my form to appear on the pdf. That is not happening. I’ve never been able to get things to work right ever since you added the custom pdf. It used to be very simple, now a pain in the rear.

    ...
  • Kiran Support Team Lead
    Replied on August 28, 2019 at 2:20 PM

    We are sorry for the inconvenience this may have caused. I have created a new PDF document for your form enabled with the previously mentioned options and using Side by Side layout. Could you check if the PDF document works for you?

    https://www.jotform.com/pdf-editor/1092396089183065

    You may try downloading the PDF report and see if all the PDF displaying all the fields. You may then choose the new report in the Email notification.

    Thanks!

  • awsaljc
    Replied on August 28, 2019 at 2:43 PM
    Yes, that looks great. Can you get rid of the other one so it defaults to this new one?

    Thanks so much.



    ...
  • Welvin Support Team Lead
    Replied on August 28, 2019 at 3:25 PM

    I have deleted that. I have also verified your email attachment settings. All good. Please do a test and let us know for issues. 

  • awsaljc
    Replied on August 28, 2019 at 4:43 PM
    Thank you.

    ...
  • awsaljc
    Replied on September 3, 2019 at 4:43 PM
    The form looks good now. However, we are receiving an additional email that has the pdf form attached. We do not want that to happen as the info in the form is secure info. This is why we have it going to our Dropbox, with just an email notifying us that the form was sent to Dropbox. I would appreciate you changing that setting back to what it was, as before, we were not getting that email with the pdf attachment.

    Thank you so much.

    Art Schnitzer

    ...
  • Welvin Support Team Lead
    Replied on September 3, 2019 at 5:10 PM

    I believe we did not change anything other than the PDF Attachment in the notification email. Please send us a screenshot of the additional email that you receive so we can inspect that or forward that email to support@jotform.com. 

    To send us a screenshot, you need to access this thread. Please refer to our guide below:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum