What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto Response Error

    Asked by club21 on March 20, 2013 at 02:40 AM

    When users submit their entries on my facebook page, I received this error via my email notification:

    Your mail message to the following address(es) could not be delivered. This is a permanent error. Please verify the addresses and try again. If you are still having difficulty sending mail to these addresses, please contact Customer Support at 480-624-2500.

    It used to work fine for my auto response email until recently, we didnt make any changes on our end though. I checked with my email host, Godaddy and they said: 

    After reviewing your bounceback, I have found that the receiving email address of noreply@jotform.com had viewed the message containing information in the message that have been marked by their spam filters. Please review the original message for any outstanding links or files that were attached which could have been caught by their mail filters.

    Please assist with it.



    Page URL:

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    JotForm Founder

    Answered by aytekin on March 20, 2013 at 03:26 AM

    Setting a FROM address on your emails can cause this problem. You are basically forging the email address sender. We let users do this because it is asked a lot but it carries the risk that the email will go to the spam folder. 

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    Answered by Tabish  on May 20, 2015 at 03:27 AM

    i send for email other mailer not recieve other user rectify that? 


    your mail message to the following address(es) could not be delivered?



    S.tabish Shah

    I.t network support

  • Profile Image

    Answered by Boris on May 20, 2015 at 06:13 AM

    @Tabish, please note that your question has been moved to a new thread: http://www.jotform.com/answers/572983

    Please open a new thread for different questions or issues you may have, so that we may better assist you.

    Thank you.