You have reached your JotForm submissions limit

  • cobertura
    Asked on August 28, 2019 at 10:13 AM

    Good morning,

    I usually don't reach the monthly limit of submissions, but this month we had an unusual use of the form. Can I do something to "delete" submissions of this month so the form won't be disable?

    Thank you very much.

  • stevenmarshall
    Replied on August 28, 2019 at 11:24 AM

    Hi @cobertuna,

    You can delete your submissions. I would suggest to export them to Excel, CSV or PDF to save that data.

    Guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Guide: How-to-Delete-Form-Submission-Data

    Please let us know if you have any further questions.

    Thank you


  • cobertura
    Replied on August 28, 2019 at 11:40 AM

    Good morning Steven,


    Thank you very much for your response. Can you check my account please? Because I have deleted some submissions, actually the upload space has decreased ( it is not full) but the submissions are still over the limit ( 104/100).


    Thank you very much for your help.


  • stevenmarshall
    Replied on August 28, 2019 at 11:47 AM

    Hi @cobertura,

    I went ahead and recalculated your submission totals on your account.

    So you are now under the 100 limit. (38/100)

    1567007149Screen Shot 2019 08 28 at 8 Screenshot 10

    Please let us know if you have any further questions.

    Thank you

  • cobertura
    Replied on August 28, 2019 at 11:55 AM

    Good morning Steven,

    Thank you very  much for your help.