Duplicated fields are not working correctly

  • harrisrl222
    Asked on August 28, 2019 at 10:14 AM
    Hi
    Just to note, the "we also have fun" works so I deleted all the questions
    and duplicated "we also have fun" and modified the duplicates to make the
    form. I figured if one works then duplicating should work fine. I also set
    maximum to 100.
    Have you been able to figure this out?
    Thank you for your support!!!
    Robin H
    ...
  • Kiran Support Team Lead
    Replied on August 28, 2019 at 10:24 AM

    I am sorry that I didn't understand your query correctly. Do you mean to say that the duplicated fields are not working correctly. Could you let us know if you are duplicating the fields in the form builder or PDF editor? If you can provide us with more information, we'll be happy to guide you in the right direction.

    We will wait for your response. Thank you! 






  • harrisrl222
    Replied on August 28, 2019 at 5:43 PM
    I duplicated the field on the online form. Thank you!
    ...
  • harrisrl222
    Replied on August 28, 2019 at 5:43 PM
    To be precise, this works perfectly in every case except using the PDF in a
    web browser.
    ...
  • Mike_G JotForm Support
    Replied on August 28, 2019 at 7:02 PM

    To my understanding, you are trying to create a fillable PDF version of your form. However, the field,  "We also have fun! What do you enjoy doing?", that you have duplicated on the builder page of your form works when your form is viewed online using a web browser. But, it is having an issue on the fillable PDF version of your form, is that correct?

    If you are testing the fillable PDF version of your form in preview on a web browser, then you will not be able to fill in its fields.

    1567032956zt18 54 20 Screenshot 10

    May we suggest that you try downloading the fillable PDF version of your form and test it, please?

    1567033207zt18 59 17 Screenshot 21

    If you encounter any issues filling up the fillable PDF version of your form, please feel free to let us know.

  • harrisrl222
    Replied on August 30, 2019 at 10:43 AM
    I duplicated the question that works and used the duplicates instead of the
    questions that would not allow multiple submissions. It will not work even
    so.
    I am opening the PDF in Chrome
    ...
  • Richie JotForm Support
    Replied on August 30, 2019 at 11:40 AM

    The PDF form will not be able to submit when viewed in Google Chrome or in any web browser. You would have to use Adobe Acrobat Reader.

    Duplicated fields are not working correctly Image 1 Screenshot 20

    Please try opening your PDF form in Adobe Acrobat and let us know if the issue still remains.


  • harrisrl222
    Replied on August 31, 2019 at 4:43 AM
    It works fine in Adobe. Its going to be tough because when you download it
    you see that it downloaded in your browser so the instinct is to click on
    it. The form works well in the browser, its just that not all the
    checkboxes can be used.
    Thanks for your support, I really appreciate it. Lets close the ticket.
    ...
  • Girish JotForm Support
    Replied on August 31, 2019 at 9:19 AM

    Thanks for the confirmation. As requested, we are closing this thread. Should you come across any other issues, please log a new thread and we will be happy to extend our assistance.