account suspended due to upload field

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    abhishek 
    Asked on August 28, 2019 at 10:28 AM
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    Richie_P
    Answered on August 28, 2019 at 11:34 AM

    I have checked your account and it seems it was suspended as suspicious of phishing. It seems your form is using the upload field to upload ID's which violates our terms.

    The upload field is not allowed to collect sensitive information such as passports, visas, social security card, driver's license, credit/debit cards, bank statements, voided cheques, birth certificates, marriage certificates, death certificates, medicare and photo IDs.

    To lift the suspension, we would have to remove the upload field in your form.

    Looking forward for your response.


  • Profile Image
    abhishek  
    Answered on August 28, 2019 at 04:33 PM

    regards , 

    jotform.com

    as i got your response and i regret my mistake ans i will make sure that this will not happen again.

    please help me to back up my account and i will remove that "upload your id part"

    thanks




  • Profile Image
    abhishek  
    Answered on August 28, 2019 at 04:34 PM

    regards , 

    jotform.com

    as i got your response and i regret my mistake ans i will make sure that this will not happen again.

    please help me to back up my account and i will remove that "upload your id part"

    thanks




  • Profile Image
    JohnRex
    Answered on August 28, 2019 at 05:23 PM

    Hi @abishek,

    I went ahead deleted the infringing field and reactivated the account. Please try logging in again.

    Also, please refer to our Terms of Use to prevent this issue from happening again.