Why my form is showing "insecure connection"?

  • Profile Image
    Phil 
    Asked on August 28, 2019 at 11:12 AM

    Receiving a site security message for this page





  • Profile Image
    jherwin
    Answered on August 28, 2019 at 12:34 PM

    I have checked your forms and your form is secured HTTPS, however, you may have embedded an insecure image on your forms which may have triggered the error.
    1567009960dbox.png
    Kindly upload the image to your form using the Image Filed under Basic Fields so that it would be uploaded to Jotform's secure server or just upload it.
    1567010034upload file.png
    Please give it a try and if the issue still remains, let us know so that we can check it further.

  • Profile Image
    Phil 
    Answered on August 28, 2019 at 12:43 PM
    Hi - thanks for the reply- I received the error before uploading. It looks
    like a secure page, but my browser states otherwise
    ...
  • Profile Image
    jherwin
    Answered on August 28, 2019 at 01:30 PM

    Okay, here's what you need to do so you can make your form appear as secured.

    1.) Delete the current HEADER field in your form
    2.) Add a new HEADER field
    3.) Use this link to the heading image: 
    https://cms.jotform.com/uploads/image_upload/image_upload/global/91946_DBOX_logo_EA-CGI.png
    1567013161heading image.png
    Result in the clone version of your form:
    1567013274secureconnection.png
    Please give that a try and let us know how it goes.

  • Profile Image
    Phil 
    Answered on August 28, 2019 at 02:43 PM
    Okay- thanks.I already submitted my application to DBOX. I am going to try
    this as a test.
    Before I do this, can you confirm if my form was received by the job poster?
    ...
  • Profile Image
    JohnRex
    Answered on August 28, 2019 at 03:30 PM

    Before I do this, can you confirm if my form was received by the job poster?

    Apologies but I'm not actually sure what job poster you are referring to. Please provide us further details about it so we could check.

    If it's a third-party service provider, I'm afraid we have limited access to that.

  • Profile Image
    Phil 
    Answered on August 28, 2019 at 04:43 PM
    I applied for a position at DBOX. On their job form page, I experienced a
    non-secure browser error. Just wanted to confirm that DBOX received my
    application.
    Thanks!
    ...
  • Profile Image
    JohnRex
    Answered on August 28, 2019 at 04:59 PM

    Thank you for clarifying but unfortunately, we don't have access to confirm that with DBOX.

    You can try reaching them out so you could confirm if the application has pushed through.

    Good luck with your application by the way.

  • Profile Image
    Phil 
    Answered on August 30, 2019 at 02:43 AM
    Thank you. I think my initial inquiry was mistaken as a client.
    ...