Users submitting credit card information on form are getting this error message.

MargaretGood

Asked on August 28, 2019 at 11:39 AM

When a user submits his credit card information on one of our forms, he gets this error message:

Error during transaction

The merchant login ID or password is invalid or the account is inactive.

Please go back and fix this

The form URL is listed below.
Please help!!

Page URL: https://www.waterfordfairva.org/participate/photography-exhibit-app/2019-photography-application-form/
BJoanna

Replied on August 28, 2019 at 12:50 PM

Most likely there is an issue with your Authorize.net account. Please check if there is an issue with your Authorize.Net account. You can create a new transaction key and use in the integration to see if that solves your problem.

https://support.authorize.net/s/article/How-do-I-obtain-my-API-Login-ID-and-Transaction-Key