problem with continuing a form and having the form already completed

  • Profile Image
    znemeth
    Asked on August 28, 2019 at 12:52 PM

    Hello, I am having a problem with the form continuation feature. When I go into complete a new form, the form is already filled out, even though the previous information typed in was already and submitted. 


    I am looking to use this same form for multiple people to start a form, start back up continuing the form a few hours later, and then finishing the form a few hours later and submitting it. 

    I am hoping to get this to work, to implement it across my company, but am working in the trial version to do a proof to concept demonstration. 


    Thank you

  • Profile Image
    Nik_C
    Answered on August 28, 2019 at 02:06 PM

    Could you please share the screenshot of what you see when you start filling your form?

    Here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    And what is the URL you're using so we can test?

    We'll wait for your response.

    Thank you!

  • Profile Image
    znemeth
    Answered on August 28, 2019 at 02:16 PM

    Hello, 


    Below are my screen shots. I start on my first survey which is where the input of email and name is collected to be used for the continuation procedure. 

    Once I click the link in the thank you page of the first survey, I am taken to the second survey which is where the actual information is being collected. This second survey is not cleared out when I go into it from the URL on the Thank you page of the first survey. 

    First Survey - https://form.jotform.com/92394369064163

    Second Survey - https://form.jotform.com/92245953225156

    Thanks for your help!


    15670159721.JPG15670159802.JPG15670159883.JPG

  • Profile Image
    Nik_C
    Answered on August 28, 2019 at 02:32 PM

    Thank you!

    I tested both forms but I wasn't able to replicate the problem:

    1567016833screencast.gif

    The issue could be related to the fact that you already submitted the form (first form) with that email address and that you filled the second form before.

    Are you able to replicate this problem with another email address?


  • Profile Image
    Nik_C
    Answered on August 28, 2019 at 03:03 PM

    That could be related to your device only and local cache.

    Are you able to replicate the same issue with a different browser?

    I tested the form with my email, the data was there (that I filled before), which is expected. 

    But after I submitted it, the data was no longer there, which is how it should work.

    So, again, this could be only related t your device/browser.

    Thank you!

  • Profile Image
    znemeth
    Answered on August 28, 2019 at 04:09 PM

    Thank you for the info about the second browser. I tried with firefox and it seems to be working better. 


    Now the issue I am running into is the signatures on the attendance page. The signatures seem to not be following the conditional formatting I had used. It seems that the conditional formatting only works some of the times. I had used conditional formatting for the signatures and initials boxes. 


    Are you expierencing the same problem? 

  • Profile Image
    Nik_C
    Answered on August 28, 2019 at 04:18 PM

    I tested signatures on this page:

    1567023475Screen Shot 2019-08-28 at 10.1

    And they appeared conditionally right after signing.

    Are you experiencing it differently?


  • Profile Image
    znemeth
    Answered on August 29, 2019 at 02:19 PM

    Hello, Yes i am still running into the problem. Like in the screen shot below. I believe the conditional formatting is set up correctly, yet initials 13 is popping up when initials 1-12 are not filled.




    1567102724snip.JPG

  • Profile Image
    znemeth
    Answered on August 29, 2019 at 02:22 PM

    My mistake, I have figured out the issue.


    I do have a different question though. Is there a way to make the forms faster performing on browsers on my desktop as well as on mobile devices? or is the slow responsiveness due to the amount of conditional formatting. I have not had the slowness problem on my other trials.

  • Profile Image
    Nik_C
    Answered on August 29, 2019 at 02:45 PM

    Speed of the form loading depends solely on the complexity of the form, meaning, number of fields, number of conditions, etc. Since that is what the browser has to load.

    So if you want to speed it up, you should optimize the form (if possible) by reducing the number of fields/conditions.

    Let us know if you have any further questions.

    Thank you!