problem with continuing a form and having the form already completed

  • znemeth
    Asked on August 28, 2019 at 12:52 PM

    Hello, I am having a problem with the form continuation feature. When I go into complete a new form, the form is already filled out, even though the previous information typed in was already and submitted. 


    I am looking to use this same form for multiple people to start a form, start back up continuing the form a few hours later, and then finishing the form a few hours later and submitting it. 

    I am hoping to get this to work, to implement it across my company, but am working in the trial version to do a proof to concept demonstration. 


    Thank you

  • Nik_C
    Replied on August 28, 2019 at 2:06 PM

    Could you please share the screenshot of what you see when you start filling your form?

    Here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    And what is the URL you're using so we can test?

    We'll wait for your response.

    Thank you!

  • znemeth
    Replied on August 28, 2019 at 2:16 PM

    Hello, 


    Below are my screen shots. I start on my first survey which is where the input of email and name is collected to be used for the continuation procedure. 

    Once I click the link in the thank you page of the first survey, I am taken to the second survey which is where the actual information is being collected. This second survey is not cleared out when I go into it from the URL on the Thank you page of the first survey. 

    First Survey - https://form.jotform.com/92394369064163

    Second Survey - https://form.jotform.com/92245953225156

    Thanks for your help!


    problem with continuing a form and having the form already completed Image 10problem with continuing a form and having the form already completed Image 21problem with continuing a form and having the form already completed Image 32

  • Nik_C
    Replied on August 28, 2019 at 2:32 PM

    Thank you!

    I tested both forms but I wasn't able to replicate the problem:

    1567016833screencast Screenshot 10

    The issue could be related to the fact that you already submitted the form (first form) with that email address and that you filled the second form before.

    Are you able to replicate this problem with another email address?


  • znemeth
    Replied on August 28, 2019 at 2:35 PM

    Interesting. I actually used 3 separate emails from my one computer and all 3 had the same entries as the first time I had completed it. My plan is to use this program for aprox. 500 employees to fill out this survey every single day for the foreseeable future. I need to be sure that if I purchase the program subscription they can submit without issue. 


    Have you tried the survey a second time with the same email/same computer?


    Thank you again, 


    Zach

  • Nik_C
    Replied on August 28, 2019 at 3:03 PM

    That could be related to your device only and local cache.

    Are you able to replicate the same issue with a different browser?

    I tested the form with my email, the data was there (that I filled before), which is expected. 

    But after I submitted it, the data was no longer there, which is how it should work.

    So, again, this could be only related t your device/browser.

    Thank you!

  • znemeth
    Replied on August 28, 2019 at 4:09 PM

    Thank you for the info about the second browser. I tried with firefox and it seems to be working better. 


    Now the issue I am running into is the signatures on the attendance page. The signatures seem to not be following the conditional formatting I had used. It seems that the conditional formatting only works some of the times. I had used conditional formatting for the signatures and initials boxes. 


    Are you expierencing the same problem? 

  • Nik_C
    Replied on August 28, 2019 at 4:18 PM

    I tested signatures on this page:

    1567023475Screen Shot 2019 08 28 at 10 Screenshot 10

    And they appeared conditionally right after signing.

    Are you experiencing it differently?


  • znemeth
    Replied on August 29, 2019 at 2:19 PM

    Hello, Yes i am still running into the problem. Like in the screen shot below. I believe the conditional formatting is set up correctly, yet initials 13 is popping up when initials 1-12 are not filled.




    1567102724snip Screenshot 10

  • znemeth
    Replied on August 29, 2019 at 2:22 PM

    My mistake, I have figured out the issue.


    I do have a different question though. Is there a way to make the forms faster performing on browsers on my desktop as well as on mobile devices? or is the slow responsiveness due to the amount of conditional formatting. I have not had the slowness problem on my other trials.

  • Nik_C
    Replied on August 29, 2019 at 2:45 PM

    Speed of the form loading depends solely on the complexity of the form, meaning, number of fields, number of conditions, etc. Since that is what the browser has to load.

    So if you want to speed it up, you should optimize the form (if possible) by reducing the number of fields/conditions.

    Let us know if you have any further questions.

    Thank you!