Why does my account say that it has been autospended?

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    Asked on August 28, 2019 at 02:34 PM
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    Answered on August 28, 2019 at 03:28 PM

    Hi Chelsea,

    I was looking at your Form ID: https://support.jotform.com/build/92306933437258

    Your account got auto suspended for collecting credit card details through ordinary form fields, which is against our terms of use: Terms-of-Use

    If you need to collect payments through your forms, you can only do that through using one of our supported payment tools/payment gateways:

    Guide: Setting-Up-Your-First-Order-Form

    Guide: Mastering-Payment-Form-Integrations-with-JotForm

    If you need to only receive authorization for payment, but charge a user, later on, some of our payment gateways also support payment authorization:

    Guide: Mastering-Payment-Form-Integrations-with-JotForm

    I saw you had another thread for this as well and saw you have removed the fields for the credit card information.

    I also see your account is now activated.

    Please let us know if you have any further questions.

    Thank you