Unable to use Jotform in IE8

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    SouthCoastCanvas
    Asked on March 20, 2013 at 06:55 AM

    Hi there, I have been using jotform seamlessly in FireFox and love te program. However, I have just tried logging in using Internet Explorer and am unable to do so, the 'Login' button at the top of the screen does not produce the popup and although I can enter my login details at te bottom of the screen the login button does not seem to be active. Also, the only two buttons that seem to work on the screen are the 'My Forms' button and the 'Form Templates' button redirects to a 404 page not found, coincidentally, the Templates button works fine in FireFox. Other issues I have noticed, when trying to create a form, components do not drag across to the main window, the action of left click and drag, simply highlights as you would expect in other applications such as 'Word'. I have also forund that forms do not load correctly. I have one form where sections appear based on user choices, again this works fine in FireFox, as the user select elements form sections appear, in IE8 however, the whole form loads. Also, (see Url below) recapture does not load in IE, making forms unusable.

    I have been through my browser settings, clearing history/cache, etc.

    Any advice on this would be great.

    Many thanks Wayne

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    SouthCoastCanvas
    Answered on March 20, 2013 at 07:00 AM

    Just to add to the above, I am using Windows XP SP2, and the browsers are FireFox 19.0.2 and Internet Explorer 8 both in normal view and compatability.

    Wayne

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    aytekin
    Answered on March 20, 2013 at 08:09 AM

    I opened the form on IE8 and Firefox 19 on Windows XP and I was not able to re-create the problem. Do you have javascripts disabled? 

     

     

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    SouthCoastCanvas
    Answered on March 20, 2013 at 12:24 PM

    Many thank aytekin,

    Didn't think of that, just had a bit of an overhaul on the laptop and re-installed IE8. I am sure previously Javascript has been automatically enabled on installation.

    Anyway, all is working as it should be now, thanks again.

    Wayne

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    ardy0689
    Answered on March 20, 2013 at 01:05 PM

    Great to know that you can login now on IE8. On behalf of the whole JotForm team, you are welcome.

    Please do not hesitate to contact us or post to our forums if you have other issues or concerns.

    Have a nice day!