What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    duplicate e mails

    Asked by carlos cadavid on March 29, 2011 at 05:17 PM

    I've been getting duplicate forms today. 

    Forms that I had received several days ago are being re sent to my e mail. What can we do?

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    JotForm Support

    Answered by NeilVicente on March 30, 2011 at 10:16 AM

    Hi,

    Can you provide us a link to one of your forms that resend emails so we could inspect your settings and find out what exactly is happening and why you're being sent duplicate emails. One of the more common reasons for this occurrence is when you have more than one notification entries on your email alerts. You can check this by going to Setup & Embed > Email Alerts. If you see two or more notifications, delete the other one.

     

    Delete the extra notification alert by clicking on it so the Compose Email window appears, and then on the lower left you'll find the Delete E-mail button.

     

     

    We hope you find this information useful. Please let us know if this does not fix your problem. Send us a feedback and we'll get back to you as soon as possible. 

     

    Regards,

    Neil