duplicate e mails

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    carlos cadavid
    Asked on March 29, 2011 at 05:17 PM

    I've been getting duplicate forms today. 

    Forms that I had received several days ago are being re sent to my e mail. What can we do?

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    NeilVicente
    Answered on March 30, 2011 at 10:16 AM

    Hi,

    Can you provide us a link to one of your forms that resend emails so we could inspect your settings and find out what exactly is happening and why you're being sent duplicate emails. One of the more common reasons for this occurrence is when you have more than one notification entries on your email alerts. You can check this by going to Setup & Embed > Email Alerts. If you see two or more notifications, delete the other one.

     

    Delete the extra notification alert by clicking on it so the Compose Email window appears, and then on the lower left you'll find the Delete E-mail button.

     

     

    We hope you find this information useful. Please let us know if this does not fix your problem. Send us a feedback and we'll get back to you as soon as possible. 

     

    Regards,

    Neil