Why our clients receiving "Only one entry is allowed" message?

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    MusicMates
    Asked on August 28, 2019 at 07:16 PM

    We use jotform for our clients to register for programs. A few of our clients are receiving the message "sorry! only one entry is allowed". Could you explain this and how we can fix it?

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    jherwin
    Answered on August 28, 2019 at 09:13 PM

    The "unique submission" feature is enabled to your form that's why they are receiving that message.
    1567041079checkcookies.png
    To know more about unique submission, please check this guide: How-to-Set-Unique-Submissions-on-a-Form

    To disable the unique submission, you need to set the "Check cookies only" to "No check".