Account suspended for copyright logo and banking information

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    Gihan El Kems 
    Asked on August 28, 2019 at 09:50 PM

    Hello, why was my account suspended? did I do anything wrong?

    please let me know asap


  • Profile Image
    Richie_P
    Answered on August 28, 2019 at 11:46 PM

    I have checked your account lasvegastourvip and it seems your forms are collecting banking information and is using a copyright logo.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:
    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Share with us a document that will prove that you're authorized to use the said logos.


    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    We will also need to delete the fields that is asking for banking information.


    Send these proofs to reviewers@jotform.com with Thread #1944393 as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    Gihan El Kems 
    Answered on August 30, 2019 at 03:43 AM
    Hello,
    Thread #1944393
    Yes I do have the right to use the logo as I am the owner.
    www.lasvegastours.com.br
    instagram -lasvegastourvip
    phone number 7024706940
    address 9597 greensburg ave
    Las Vegas
    nv
    89178
    what else is needed?
    please let me know asap
    thank you kindly
    [cid:996a4aaa-6017-495d-820d-a8ac7a6a4842]
    ________________________________
    ...
  • Profile Image
    Victoria_K
    Answered on August 30, 2019 at 06:38 AM

    Thank you, Please kindly provide us with the following information so could be able to consider the reactivation of your account:

    1) Your organization/company name.
    2) The purpose of the form.
    3) Link to the web page where the form is embedded.

    4)Change your registered email to a corporate one or send us proof of your affiliation to a legit company.

    You may send the information to reviewers@jotform.com.

    Also, we will need to delete credit card fields since we can not allow collecting this information in any case.

    Thank you for your cooperation and understanding in this matter.