Cannot change payment field to PayPal

  • Profile Image
    Asked on August 28, 2019 at 10:06 PM

    Hi, I have modified the paypal pro template to have no products, as I just have a single price but I cannot switch to paypal as you can see in the screenshot.

  • Profile Image
    Answered on August 28, 2019 at 11:47 PM

    We only allow one payment field per form. If you want to switch to PayPal, please remove the PayPal Pro field first, then add PayPal.

  • Profile Image
    Answered on August 30, 2019 at 02:43 AM
    Paypal doesn't load at the jotform mobile app. It says "Loading, Please
    From the default browser of android, it loads and reaches a point in which
    a paypal page says "You now have a business account, and you've
    successfully integrated PayPal with Jotform Inc. Don't forget to confirm
    your email so you can access payments." and has a button "back to Jotform
    Inc.". But I get no email and the Paypal Checkout Connect settings at the
    jotform field "Paypal" says "failed".
  • Profile Image
    Answered on August 30, 2019 at 04:22 AM

    I have checked the most recent form you have updated and it appears that you were able to successfully change the payment field to PayPal Checkout.

    Considering that your new concern is about another topic, I have moved it to a new thread. Here's the link to the new thread —

    We will attend to your new concern in that thread shortly.