Why Am I Not Receiving Email Notifications?

  • Mensong
    Asked on August 29, 2019 at 6:25 AM

    I have a free account and five forms, four forms created. I am not receiving submissions from one form, the others have been set disable. I can't find a mistake, have tried several different notification email addresses, checked that they are not on the bounce list, they are not going into spam or junk folders. Help please?

    My form name - SEA Site Visit Notification 2019

    Page URL: https://form.jotform.com/Mensong/sea-site-visit-notification-2019-v2
  • aysenur JotForm UI Developer
    Replied on August 29, 2019 at 9:01 AM

    When I checked your e-mail logs, I noticed that you have received notification emails from other forms as shown below:

    1567083003Screen Shot 2019 08 29 at 15 Screenshot 10

    Also, I have checked your "SEA Site Visit Notification 2019" form. It seems that you have not created a notification email for this form.

    You only created two autoresponder emails as shown below:

    1567083182Screen Shot 2019 08 29 at 15 Screenshot 21

    To create a notification email, you can review this guideline: https://www.jotform.com/help/25-Setting-up-Email-Notifications


    Hope this helps and if you require further assistance feel free to contact us!

  • aysenur JotForm UI Developer
    Replied on August 29, 2019 at 9:02 AM

    When I checked your e-mail logs, I noticed that you have received notification emails from other forms as shown below:

    1567083003Screen Shot 2019 08 29 at 15 Screenshot 10

    Also, I have checked your "SEA Site Visit Notification 2019" form. It seems that you have not created a notification email for this form.

    You only created two autoresponder emails as shown below:

    1567083182Screen Shot 2019 08 29 at 15 Screenshot 21

    To create a notification email, you can review this guideline: https://www.jotform.com/help/25-Setting-up-Email-Notifications


    Hope this helps and if you require further assistance feel free to contact us!