Incorrect error message displayed for a masked field

  • Metropolinet
    Asked on August 29, 2019 at 8:46 AM

    in this form :

    https://www.jotform.com/92121691462454


    when i fill part of the musk in field "מס' טלפון"

     i get the message that assosiated with the type og the input :

    1567082566message1 Screenshot 10

    instead of the meassage of the musk - (in case the user didnt fill all of it):

    1567082614message2 Screenshot 21

    Jotform Thread 1944886 Screenshot
  • Kiran Support Team Lead
    Replied on August 29, 2019 at 9:46 AM

    The issue seems to be occurring due to the Validation set to Numeric in the field properties.

    156708633029082019 190857 Screenshot 10

    Please try disabling since the mask is already taking care of numerics and let us know if you need any further help.

    Thanks!

  • Metropolinet
    Replied on September 1, 2019 at 1:30 AM

    hello,

    this fiels is already numeric.[in the validation].

    there are form that it works ok but in this form it doesnt show the correct  error message.

  • Victoria_K
    Replied on September 1, 2019 at 6:11 AM

    Hello!

    As far as I understand, you would like to display this message:

    Incorrect error message displayed for a masked field Image 1 Screenshot 30

    If this is correct, please disable Validation for that field, here is how:

    Incorrect error message displayed for a masked field Image 2 Screenshot 41

    At the moment, system sees 2 errors at same time, so numeric validation probably takes advantage of mask one. If you disable numeric validation, only mask error will be displayed.

    Let us know if you need more help. 

  • Metropolinet
    Replied on September 3, 2019 at 7:10 AM

    hello,

    when i do the field 'none' , now there is no error message at all.[I want to see the musk error!!]

    1567508444error Screenshot 10

  • jherwin
    Replied on September 3, 2019 at 9:43 AM

    It looks like the issue only happens to your form. I cloned your form and change the validation to none and it works as expected.

    Please check my demo form here (clone version of your form): https://form.jotform.com/92453948113965

    Please try adding a new "short text entry field" and apply the input mask there then see if the error will show.

    If the issue persists, you can clone the form and see if the clone version will work as expected. If it works as expected then you can use that as your main form. I checked the submissions for your form and it looks like it only has test submissions? Can you please confirm?

    Guide: How-to-Clone-an-Existing-Form-from-Your-Account

  • Metropolinet
    Replied on September 4, 2019 at 1:35 AM

    yes it has only several submission because we didnt pass the form to production

  • Jed_C
    Replied on September 4, 2019 at 2:24 AM

    Kindly check your form again. Correct field warning should now appear for "מס' טלפון" field.

    1567578238validation not triggered Screenshot 10

    Let us know if you need further help.