Incorrect error message displayed for a masked field

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    Metropolinet
    Asked on August 29, 2019 at 08:46 AM

    in this form :

    https://www.jotform.com/92121691462454


    when i fill part of the musk in field "מס' טלפון"

     i get the message that assosiated with the type og the input :

    1567082566message1.PNG

    instead of the meassage of the musk - (in case the user didnt fill all of it):

    1567082614message2.PNG

  • Profile Image
    Kiran
    Answered on August 29, 2019 at 09:46 AM

    The issue seems to be occurring due to the Validation set to Numeric in the field properties.

    156708633029082019_190857.png

    Please try disabling since the mask is already taking care of numerics and let us know if you need any further help.

    Thanks!

  • Profile Image
    Metropolinet
    Answered on September 01, 2019 at 01:30 AM

    hello,

    this fiels is already numeric.[in the validation].

    there are form that it works ok but in this form it doesnt show the correct  error message.

  • Profile Image
    Victoria_K
    Answered on September 01, 2019 at 06:11 AM

    Hello!

    As far as I understand, you would like to display this message:

    If this is correct, please disable Validation for that field, here is how:

    At the moment, system sees 2 errors at same time, so numeric validation probably takes advantage of mask one. If you disable numeric validation, only mask error will be displayed.

    Let us know if you need more help. 

  • Profile Image
    Metropolinet
    Answered on September 03, 2019 at 07:10 AM

    hello,

    when i do the field 'none' , now there is no error message at all.[I want to see the musk error!!]

    1567508444error.PNG

  • Profile Image
    jherwin
    Answered on September 03, 2019 at 09:43 AM

    It looks like the issue only happens to your form. I cloned your form and change the validation to none and it works as expected.

    Please check my demo form here (clone version of your form): https://form.jotform.com/92453948113965

    Please try adding a new "short text entry field" and apply the input mask there then see if the error will show.

    If the issue persists, you can clone the form and see if the clone version will work as expected. If it works as expected then you can use that as your main form. I checked the submissions for your form and it looks like it only has test submissions? Can you please confirm?

    Guide: How-to-Clone-an-Existing-Form-from-Your-Account

  • Profile Image
    Metropolinet
    Answered on September 04, 2019 at 01:35 AM

    yes it has only several submission because we didnt pass the form to production

  • Profile Image
    Jed_C
    Answered on September 04, 2019 at 02:24 AM

    Kindly check your form again. Correct field warning should now appear for "מס' טלפון" field.

    1567578238validation not triggered.gif

    Let us know if you need further help.