How do I add Tip in the Payment Integration?

  • Li_Eddie
    Asked on August 29, 2019 at 3:04 PM

    How do I add a section for voluntarily adding adjustable tip to my digital menu?

  • John Support Team Lead
    Replied on August 29, 2019 at 4:34 PM

    Hi @Li_Eddie,

    I can see that you are using a Purchase Order tool to sell products and collect payments. There are two ways on how you can collect Gratuity/Tip from your customers.

    1. You can simply add a new product and put "Tip" as a description. However, the amount is fixed:

    How do I add Tip in the Payment Integration? Image 10

    2. User-defined Tip it is not possible through the usual setup through the payment integration wizard.

    Instead, you would need to capture the price through your form fields and then send the price to the payment integration to make the charge. Here's a workaround I came up with:

    Use Multiple Choice fields for your products then assign calculation values for each option:

    How do I add Tip in the Payment Integration? Image 21

    After that, we'll add a Number field for the tip and a Form Calculation widget to calculate the options that the user has chosen. Here's a guide on How-to-Perform-Form-Calculation-Using-a-Widget.

    15671107271945474 2 Screenshot 32

    We'll then pass the Form Calculation's value to the Purchase Order tool. Please refer to this guide on How-to-Pass-a-Calculation-to-a-Payment-Field

    15671108291945474 3 Screenshot 43


    I have cloned your form to implement this workaround. Feel free to test this form:

    https://form.jotform.com/92406153157959




  • Li_Eddie
    Replied on August 29, 2019 at 4:57 PM

    Thank you!!!!