After submitting PayPal payment, how to submit the original form?

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    AMC_WSHFC
    Asked on August 29, 2019 at 07:34 PM

    Hi, how does the applicant of the form return to the original form to "Submit" the form after they are directed to submitting their payment in a separate form?

    Thanks!

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    JohnRex
    Answered on August 29, 2019 at 07:57 PM

    Hi @AMC_WSHFC,

    If you're referring to this form, the user can continue clicking the next button after he submits the PayPal form inside the iframe embed widget.

    1567123013aaa.png

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    AMC_WSHFC
    Answered on August 29, 2019 at 08:01 PM

    Yes, but we have elderly clientele that are not always tech intuitive - so after they submit payment in the PayPal tab, how can they know to go back to this main form and continue?

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    KrisLei
    Answered on August 29, 2019 at 08:28 PM

    Hello,

    You can set up the thank you page on the Payment Form, you can modify the message and instruct them to click on the "NEXT" button to proceed on filling up the form.

    You can refer to this detailed guide on Setting up the Thank You page

    I hope this helps, let us know if you need further assistance.

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    AMC_WSHFC
    Answered on August 30, 2019 at 05:37 PM

    Thank you so much for your quick responses! I may end up doing this trick: https://www.jotform.com/answers/1185491-Your-post-says-there-are-two-options-when-a-form-is-complete-1-