After submitting PayPal payment, how to submit the original form?

  • AMC_WSHFC
    Asked on August 29, 2019 at 7:34 PM

    Hi, how does the applicant of the form return to the original form to "Submit" the form after they are directed to submitting their payment in a separate form?

    Thanks!

  • John Support Team Lead
    Replied on August 29, 2019 at 7:57 PM

    Hi @AMC_WSHFC,

    If you're referring to this form, the user can continue clicking the next button after he submits the PayPal form inside the iframe embed widget.

    1567123013aaa Screenshot 10

  • AMC_WSHFC
    Replied on August 29, 2019 at 8:01 PM

    Yes, but we have elderly clientele that are not always tech intuitive - so after they submit payment in the PayPal tab, how can they know to go back to this main form and continue?

  • KrisLei Jotform Support
    Replied on August 29, 2019 at 8:28 PM

    Hello,

    You can set up the thank you page on the Payment Form, you can modify the message and instruct them to click on the "NEXT" button to proceed on filling up the form.

    You can refer to this detailed guide on Setting up the Thank You page

    I hope this helps, let us know if you need further assistance.

  • AMC_WSHFC
    Replied on August 30, 2019 at 5:37 PM

    Thank you so much for your quick responses! I may end up doing this trick: https://www.jotform.com/answers/1185491-Your-post-says-there-are-two-options-when-a-form-is-complete-1-