How do I view the signatures after the forms are submitted?

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    fhbchapel
    Asked on August 29, 2019 at 10:48 PM

    I have read other comments and have tried re-setting different settings and requiring the signature, etc. I still, however, can not view the signatures that have been sent through the form. The only thing showing up is an icon. When I click on it, it brings me to an error page. 

    Screenshot
  • Profile Image
    roneet
    Answered on August 29, 2019 at 11:36 PM

    I have made a test submission to your Form and noticed that the signatures are seen on the submission page.

    Please check this submission

    https://www.jotform.com/submission/4429449835223783503

    Have you embedded the Form on any website? Please let us know the website URL, we will make a test submission to it. It seems the signature is not getting submitted.

    Looking forward to your response.

    Thanks.

  • Profile Image
    rogersemilyn
    Answered on August 30, 2019 at 10:30 AM

    I have not embedded the form on a website. I sent the link out through an email.

     https://form.jotform.com/92258110192148

    I saw that your test signature came through but I am still unable to view the past submission signatures. Will I have to resend the form out or is there a way to make them visible in order to save them onto a PDF?

  • Profile Image
    roneet
    Answered on August 30, 2019 at 10:55 AM

    I noticed that none of the signatures in the past submissions were recorded in the submissions page.

    May we know how the users were submitting the Form? Is it via the mobile phone or the desktop? May we know the details so that we can replicate the issue at our end too.

    Yes, you would have to resend the Form submissions to record the signatures. Have you submitted the Form at your end to see if the issue exists at your end too?

    Looking forward to your response.

    Thanks.

  • Profile Image
    rogersemilyn
    Answered on August 30, 2019 at 11:00 AM

    I believe that the users were submitting from all different places, phone, tablets and desktops. I did send the form at my end and I was able to see the signature. Is it possible that the signatures go away after a certain amount of time. I sent out these forms a couple weeks ago and am just now trying to view them?

  • Profile Image
    roneet
    Answered on August 30, 2019 at 11:15 AM

    No, the signatures could not be removed from the server. Have you checked the submissions one week before when you received the submissions? Were the signatures present in your submission page or in the notification emails? The uploaded files or the signatures are saved in our servers so cannot be deleted unless you delete the submissions from your account.

    Also, I noticed that the signatures are not mandatory. You can make them a required field so that the user cannot submit the Form unless they have filled the signature.

    Thanks.