Embedded form stuck at Please Wait after submitting.

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    dpbhouse
    Asked on August 30, 2019 at 12:16 AM

    Hello Jotform,

    We just received this message from an applicant to our program and we are wondering if you might have a solution or understand why he is receiving the message "Please Wait" when he goes to submit the form.

    Thank you for your help.

    Kind regards,

    Steve 


    Here is his message:

    I am currently going through the process of applying for Transform next year - I have fully completed the application however when I go to submit it on the final page the button is stuck on "Please Wait" indefinitely. 


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    AndrewHag
    Answered on August 30, 2019 at 01:46 AM

    I performed a test submission on your embedded form. However, I am not able to replicate the issue. The form got submitted and I can see the Thank You page.

    1567143814Transform Training Registratio

    I believe the issue might be with the user's browser. Could you please ask the user to try with a different browser? If the issue still persists, please ask the user to share a screenshot of the console report.

    Guide: How-to-get-a-console-report-from-most-common-browsers

    How-to-Post-Screenshots-to-Our-Support-Forum

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    dpbhouse
    Answered on August 30, 2019 at 06:07 AM

    Thank you! I will ask him to try a different browser. Here is the screenshot he sent us using Firefox

     1567159900Screenshot.PNG

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    AndrewHag
    Answered on August 30, 2019 at 07:27 AM

    I meant, please ask the user to send the screenshot of the console errors.

    You get the console report using this guide: How-to-get-a-console-report-from-most-common-browsers

    Also, is the user still facing the issue even after trying with a different browser?