Question regarding my submission limit

Hi, this is my third inquiry, you still haven't answer me.

My question as below:

My billing circle started on 22/8/2019 and I have paid, expired on 22/9/2019, but the submission has not reset, and now your system saying that my submission has exceeded limit.

Please response to my inquiry, thank you.

Your inquiry was responded on a thread you opened here: https://www.jotform.com/answers/1944673.

Please refer to that thread for any related questions and/or follow-ups.