PayPal Checkout not loading on Jotform Mobile Forms app

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    nicos.maris
    Asked on August 30, 2019 at 04:19 AM
    Paypal doesn't load at the jotform mobile app. It says "Loading, Please
    wait...".
    From the default browser of android, it loads and reaches a point in which
    a paypal page says "You now have a business account, and you've
    successfully integrated PayPal with Jotform Inc. Don't forget to confirm
    your email so you can access payments." and has a button "back to Jotform
    Inc.". But I get no email and the Paypal Checkout Connect settings at the
    jotform field "Paypal" says "failed".

    ...
  • Profile Image
    Michael
    Answered on August 30, 2019 at 04:52 AM

    We would like to apologize for any inconvenience.

    I was able to reproduce the issue you have described when I tried to integrate PayPal Checkout with my form on the Jotform Mobile Forms app.

    1567154438zt04_40.png

    I have forwarded your concern to our developers so they can have a closer look. Once there is an update we will notify you in this thread the soonest.

  • Profile Image
    Michael
    Answered on August 30, 2019 at 05:01 AM

    I would like to apologize. I forgot to mention that your concern about confirming an email when you set up a Business Account for the PayPal Checkout integration was also moved to another thread. Here's the link to that thread — https://www.jotform.com/answers/1946057

    I will be responding to that thread shortly.

  • Profile Image
    nicos.maris
    Answered on August 30, 2019 at 07:43 AM
    Thank Mike.
    Also, at the webapp on my desktop, Paypal Checkout Connect works at live
    mode but fails at Test mode.
    ...
  • Profile Image
    jherwin
    Answered on August 30, 2019 at 09:22 AM

    You need a sandbox or developer account to connect your PayPal checkout as test mode.

    Please check this article: https://developer.paypal.com/docs/classic/lifecycle/sandbox/accounts/

    You can create sandbox account here: https://www.sandbox.paypal.com/us/home

  • Profile Image
    nicos.maris
    Answered on September 10, 2019 at 09:12 AM

    What I have reported is from a sandbox account.

  • Profile Image
    jherwin
    Answered on September 10, 2019 at 10:36 AM

    Are you able to log in your sandbox account here: https://developer.paypal.com/developer/accounts/?

    Can you please show us a screenshot so we can forward this issue to our backend team.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

  • Profile Image
    nicos.maris
    Answered on September 11, 2019 at 12:43 PM
    As you can see at the attached screencast, at test mode, when I press the
    connect button, I am redirected to paypal instead of sandbox url.
    ...
  • Profile Image
    nicos.maris
    Answered on September 11, 2019 at 12:43 PM
    At test mode, when I press the connect button, I am redirected to paypal
    instead of sandbox paypal login page.
    At the url below you can download my screencast.
    https://www.dropbox.com/s/hkfbusg95140eru/test-mode-redirects-to-live-20190911_191045.mp4?dl=0&m=

    ...
  • Profile Image
    Michael
    Answered on September 11, 2019 at 01:18 PM

    We would like to apologize for any inconvenience. I see in your screenshot that you are accessing the builder page of your form from the web browser of your mobile device.

    To avoid confusion, I have moved your new concern to another thread.

    Here's the link to the new thread — https://www.jotform.com/answers/1960383

    We will be replying to you there soon.