Notification email based on answers.

  • Profile Image
    Emmanuelrvr
    Asked on August 30, 2019 at 05:13 AM

    Hi,


    is it possilble that, in function of an answer in the form, an email notificatior be sended or not?

    Example: (not real form, only teorical ex)

    I have 3 email notifications set:

    1 autoresponse

    2 mail to it dptm

    3 mail to costumer dptm


    I have this question in a form (unique option):

    Type of support:

    o >IT

    o >Costumer dptmt


    I'd create a condition like?:

    If {Type of support} = "IT", then send notificator 2

    If {Type of support} = "Costumer dptm", then send notificator 3


    I know i can change the destination of a notificator, using a condition, but if I want just send or not different notificators, is it possible?




    Thanks





  • Profile Image
    AshtonP
    Answered on August 30, 2019 at 08:02 AM

    Yes, you can achieve your requirement by setting up conditional email notifications. 

    Here's a guide that will help you with the detailed steps: How-to-Send-Email-Based-on-User-s-Answer

    Feel free to reach us in case you need any help on configuration part and we will help you out with the same.