Account suspended due to collection of passport details

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    Pallavi 
    Asked on August 30, 2019 at 06:46 AM

    Jotform signup was done using email id lifelineimmigration@gmail.com and after that we came to know that email id "info@lifelineimmigration.com" has to be use throughout the site, so after signup email id was updated and i am not able to login now its not even showing any message, it showed login suspended

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    roneet
    Answered on August 30, 2019 at 08:48 AM

    In your account LifelineInternationalCareerandI, two of your Forms were collecting passport details in the Form which is the reason the Form was suspended.

    Collection of copies of passports are allowed given that you will add the mandatory widgets (Terms and Conditions and Signature widgets) or enable form encryption on your form/s.

    Kindly refer to our Terms of Use for more information.

    I have deleted the fields for now from your Form and activated your account.

    I recommend you add the E-Signature and the Terms & Conditions widget explaining to the user that they agree to give sensitive data such as Passport Number.

    Also, please verify your email Id.

    Thanks.

  • Profile Image
    Pallavi 
    Answered on August 30, 2019 at 09:43 AM
    Thank you for your response but still 2 jotfoms out of 5 are not visible on
    our site
    Links of jotforms:
    https://lifeline-international-career-solutions.webware.io/pages/get-assessed/permanent-residence
    https://lifeline-international-career-solutions.webware.io/pages/get-assessed/student-permit
    https://lifeline-international-career-solutions.webware.io/pages/get-assessed/visitors-visa
    Can you please check with it
    Username: lifelineimmigration@gmail.com
    Password: webware123
    After signup i have updated email id to info@lifelineimmigration.com
    ...
  • Profile Image
    roneet
    Answered on August 30, 2019 at 10:37 AM

    I have cleared the Form cache for your account. The Forms are active now on your website. Let us know if you have further questions.

    Thanks.