Some submissions are still encrypted after disabling the encrption

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    hatzbs
    Asked on August 30, 2019 at 07:55 AM

    I turned off encrypted submissions on my form, but some are encrypted from before I turned it off. 


    How can I see these responses. 



  • Profile Image
    Kiran
    Answered on August 30, 2019 at 09:35 AM

    Please note that the submissions received when the form is encrypted remains the same though the form is disabled the form encryption. These submissions can only be decrypted by uploading the unique Private key and when the form is encrypted only. Please refer to the guide below that can help you with more information with Form encryption.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Thanks!