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hatzbsAsked on August 30, 2019 at 7:55 AM
I turned off encrypted submissions on my form, but some are encrypted from before I turned it off.
How can I see these responses.
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Kiran Support Team LeadReplied on August 30, 2019 at 9:35 AM
Please note that the submissions received when the form is encrypted remains the same though the form is disabled the form encryption. These submissions can only be decrypted by uploading the unique Private key and when the form is encrypted only. Please refer to the guide below that can help you with more information with Form encryption.
https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Thanks!