Respondents are intermittently NOT receiving a certificate

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    Asked on August 30, 2019 at 08:49 AM

    I run educational programs for healthcare providers.  After the education, they fill out a series of questions and submit.  They then are sent a Continuing Education (CE) Certificate.  Approximately 10% of the people responding do not receive a certificate.  


    Please help.  

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    Answered on August 30, 2019 at 10:19 AM

    I have tested your form and I was able to receive an autoresponse email from

    1567174583CE Certificate - AVA Webinar -

    Do you have a list of emails or sample emails that were having an issue receiving autoresponse emails using form? The issue could be related to their domain. Please share their emails so we can see if there's a pattern like one domain is blocking emails coming from your domain.

    Looking forward for your response.