Access denied on files uploaded through form?

  • Profile Image
    offdre
    Asked on March 20, 2013 at 01:37 PM

    So i have a a form That i use for employees in the copany to submit error reports when out on a job.  The form takes basic info but also allows you to upload a picture of the issue at hand (when display on a mobile device the upload button actually activates the camera which is cool).  The form is tied to my google drive and will take the submitted info and populate a spreadsheet.

    Now after i first tested it everything worked.  you fill to form out, submit the info and bam it fills out the spreadsheet.  A link is populated into the spreadsheet for the photo like this one: http://www.jot...19_092734.jpg (http://www.google.com/url?q=http://www.jotform.us/uploads/offdre/30476940534153/229508910342231989/IMG_20130319_092734.jpg&sa=D&usg=ALhdy28twFg77T4bNQ0eqcSeSuKISIPf-w).

     

    Now when I got to the photo link I get this message on a blank page:

    AccessDeniedAccess Denied6EEAC1CADB47F51402+X8iu4oa4BgCsso1y2iUdyxiFEIVRQhm9paIoS17ZMe0KNX/USAAphzpPF/av2

    What is going on?

  • Profile Image
    ardy0689
    Answered on March 20, 2013 at 02:17 PM

    Hello,

    We are sorry for this inconvenience. I did a test and unfortunately I could not replicate the error you are seeing. I will escalate this issue to our development team and will tell them that you can not get your file uploads properly. We will surely update you here in this thread

    Thank You!

  • Profile Image
    offdre
    Answered on March 20, 2013 at 04:08 PM

    unfortunately I dont think there is a way for you to truely replicate the issue as you would need access to the google spreadsheet to test the links.  I guess i was hoping for some trouple shootng ideas.  i will try to reestablish the google spreadsheet integration and try again.  please let me know if you guys come up with anything or if there is something else i can supply you to deal with the issue.

     

    thanks for your time and effort!

  • Profile Image
    Welvin
    Answered on March 20, 2013 at 04:27 PM

    We'll let you know. Also thanks for your patience and undertanding.

     

    Thanks again.

  • Profile Image
    aytekin
    Answered on March 21, 2013 at 08:53 AM

    I believe we have fixed the problem now. But, if you encounter it again in the future please let us know.