- offdreAsked on March 20, 2013 at 01:37 PM
So i have a a form That i use for employees in the copany to submit error reports when out on a job. The form takes basic info but also allows you to upload a picture of the issue at hand (when display on a mobile device the upload button actually activates the camera which is cool). The form is tied to my google drive and will take the submitted info and populate a spreadsheet.
Now after i first tested it everything worked. you fill to form out, submit the info and bam it fills out the spreadsheet. A link is populated into the spreadsheet for the photo like this one: http://www.jot...19_092734.jpg (http://www.google.com/url?q=http://www.jotform.us/uploads/offdre/30476940534153/229508910342231989/IMG_20130319_092734.jpg&sa=D&usg=ALhdy28twFg77T4bNQ0eqcSeSuKISIPf-w).
Now when I got to the photo link I get this message on a blank page:
What is going on?
- JotForm Supportardy0689Answered on March 20, 2013 at 02:17 PM
We are sorry for this inconvenience. I did a test and unfortunately I could not replicate the error you are seeing. I will escalate this issue to our development team and will tell them that you can not get your file uploads properly. We will surely update you here in this thread
- offdreAnswered on March 20, 2013 at 04:08 PM
unfortunately I dont think there is a way for you to truely replicate the issue as you would need access to the google spreadsheet to test the links. I guess i was hoping for some trouple shootng ideas. i will try to reestablish the google spreadsheet integration and try again. please let me know if you guys come up with anything or if there is something else i can supply you to deal with the issue.
thanks for your time and effort!
- JotForm SupportWelvinAnswered on March 20, 2013 at 04:27 PM
We'll let you know. Also thanks for your patience and undertanding.
- JotForm FounderaytekinAnswered on March 21, 2013 at 08:53 AM
I believe we have fixed the problem now. But, if you encounter it again in the future please let us know.