I have created a static field and it is not working.

  • Profile Image
    Susan1
    Asked on August 30, 2019 at 12:29 PM

    I have created a static field and it is not working. Supposed to tag in Infusionsoft and it doesn't. I put in a ticket and got back this article - round and round. Can someone please help?



    This is a re-post of a comment on How To Use JotForm's Keap Dynamic Tagging

  • Profile Image
    Victoria_K
    Answered on August 30, 2019 at 12:58 PM

    Hello Susan,

    Could you please link your form here so we checked it closer? Also, please name the field you are referring to. 

    We will wait for your reply. 

    Thank you!

  • Profile Image
    Susan1
    Answered on August 30, 2019 at 01:02 PM

    I sent the link in the original ticket I submitted but... Here you go again - https://form.jotform.com/Susan1/natural-facial-rejuvenation-level-1 and I also said the field - Infusionsoft Tags - ACU Completed

  • Profile Image
    Susan1
    Answered on August 30, 2019 at 01:49 PM

    Thank you - never easy, sadly, with this customer care...


  • Profile Image
    BJoanna
    Answered on August 30, 2019 at 01:59 PM

    @Susan1

    Please allow me some time to test the integration. 

  • Profile Image
    Susan1
    Answered on August 30, 2019 at 02:01 PM

    Ok thanks - the conditions set up work - just not this tagging...

  • Profile Image
    Victoria_K
    Answered on August 30, 2019 at 02:48 PM

     Hello again, 

    As I check your form, I see InfusionSoft integration is still set for Dynamic Tagging. Have you tried switching to Static Tagging?

  • Profile Image
    Susan1
    Answered on August 31, 2019 at 04:43 AM
    I sent the link in the original ticket I submitted but... Here you go
    again -
    https://form.jotform.com/Susan1/natural-facial-rejuvenation-level-1 and
    I also said the field - Infusionsoft Tags - ACU Completed
    Thanks,
    ...
  • Profile Image
    Victoria_K
    Answered on August 31, 2019 at 05:20 AM

    Thank you, Can we please ask some clarification questions so we could assist properly with this? 

    As I check your form, I see InfusionSoft integration is configured for Dynamic Tagging:

    This should have created a checkbox field on your form, which you can populate anyway you need. As far as I understand, this field was generated by system, correct?

    Have you modified options of the field? 

    If you are looking for Static Tagging specifically, would it be possible to try that exact option?

  • Profile Image
    Susan1
    Answered on August 31, 2019 at 05:43 AM
    No - but it is up to you to tell me what to do...  I thought had to be
    ddynamic for the conditions for the other hidden fields but I will try
    that...
    ...
  • Profile Image
    Susan1
    Answered on August 31, 2019 at 05:43 AM
    And I used it because, as it says underneath, a hidden checkbox
    containing the tags will be added tp my form.  The problem is, it
    doesn't work...
    ...
  • Profile Image
    Susan1
    Answered on August 31, 2019 at 05:43 AM
    So figure out why not working and then if I have to change to a static
    tag I will. Thx,
    ...
  • Profile Image
    Victoria_K
    Answered on August 31, 2019 at 06:24 AM

    It looks like we have 2 threads for this question. To avoid any confusion, please follow up via this link: www.jotform.com/answers/1946535 

    We will wait for your reply. 

    Thank you.

  • Profile Image
    Susan1
    Answered on September 03, 2019 at 01:43 PM
    Hi - yes I did the dynamic, it created the IS tag field and I populated
    it - but it is not tagging people - that is the entire issue...  Why? 
    If I have to changed to static I will but I'd rather find out why this
    isn't working so I can make sure it will work in the future if needed...
    ...
  • Profile Image
    BJoanna
    Answered on September 03, 2019 at 01:51 PM

    You posted the same question on your other thread, so we will reply there to avoid confusion.