Attachments submitted with the jot form are not accessible by the recipient.

  • HiltonMilitary
    Asked on August 30, 2019 at 12:34 PM

    This happens for every attachment. Help!

    Jotform Thread 1946608 Screenshot
  • BJoanna
    Replied on August 30, 2019 at 12:59 PM

    The issue is related to the account Privacy settings. The Privacy option "Require log-in to view uploaded files." is checked on the Settings page of your account, so only you can view the uploaded files while you are logged into your account.

    1567184131privacy Screenshot 10

    If you want to allow other users to view the uploaded files, you need to uncheck the "Require log-in to view uploaded files." option.