Jotform Sheets: Download ALL as excel produces empty file

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    CedricChapelin
    Asked on August 30, 2019 at 01:47 PM

    Hello, 

    Thanks you for your prompt reply. 

    I have attached a pictures of what is happening when I try to export into excel with the new system. 

    I tried it with both forms

    https://eu.jotform.com/sheets/72263800041343

    https://eu.jotform.com/sheets/92152138301345

    Kind regards


    Cédric

    Screenshot
  • Profile Image
    Victoria_K
    Answered on August 30, 2019 at 02:37 PM

    Good day,

    Our apologies for the inconvenience. At the moment excel download is not available if downloading via Jotform Sheets page. Please try downloading via Inbox page:

    I am attaching a ticket to this thread and we will inform you when the issue for Jotform Sheets page is fixed. 

    Thank you for getting back to us with this!

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    Denis
    Answered on September 03, 2019 at 08:27 AM

    Hello,

    Sorry for the inconveniences caused. The issue should be fixed now. Please test it and let us know if the issue persists. 


    Regards.