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RobertAsked on August 30, 2019 at 2:04 PM
I just tried to login to my jotform account because I found the link to my form was no longer working on my website and I found my account was suspended. After reading other questions that have been answered, I'm assuming it's because the form asked for the user's SSN. Please unsuspend my account and I will remove this question from the form. Thanks.
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VincentJayReplied on August 30, 2019 at 2:38 PM
Hi,
Your JotForm account got suspended because your form is asking form sensitive information which is against our terms of use. Here's the link:
https://www.jotform.com/help/8-Terms-of-Use
We need to delete the guilty fields so we can restore your account back to good status.
If that is okay with you, please let us know. Thank you.
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RobertReplied on August 30, 2019 at 2:42 PM
You can delete the necessary fields. Thanks for the help.
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Vanessa_TReplied on August 30, 2019 at 2:46 PM
I have now deleted those fields and re-activated your account.
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bjensen52Replied on August 31, 2019 at 4:43 AMThank you!
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