Account suspended

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    Asked on August 30, 2019 at 02:04 PM

    I just tried to login to my jotform account because I found the link to my form was no longer working on my website and I found my account was suspended.  After reading other questions that have been answered, I'm assuming it's because the form asked for the user's SSN.  Please unsuspend my account and I will remove this question from the form.  Thanks.

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    Answered on August 30, 2019 at 02:38 PM


    Your Jotform account got suspended because your form is asking form sensitive information which is against our terms of use. Here's the link:


    We need to delete the guilty fields so we can restore your account back to good status.

    If that is okay with you, please let us know. Thank you.

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    Answered on August 30, 2019 at 02:42 PM

    You can delete the necessary fields.  Thanks for the help.

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    Answered on August 30, 2019 at 02:46 PM

    I have now deleted those fields and re-activated your account.

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    Answered on August 31, 2019 at 04:43 AM
    Thank you!