Website says form over quota

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    kecharcoalgrill
    Asked on August 30, 2019 at 02:57 PM

    Hi I still have submission credits but it still say that its on quota

    https://kecharcoalgrill.com/contact-us-ke-sushi-calgary/

     

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    Mike_G
    Answered on August 30, 2019 at 03:23 PM

    I have checked your account and see that it was automatically placed into an over-limit status. However, upon further checking, it appears that shouldn't be the case since your account has extra 30 monthly submissions that were rewarded for completing some of the tasks under the Get More page of your account — https://www.jotform.com/myaccount/getMore

    We would like to apologize for any inconvenience. I have reactivated your account and you should be able to see your form active again on your website. Otherwise, please feel free to let us know.

    Note: Monthly submissions limit resets every first of the month. For more information about your account usage and limit, please refer to this guide — Understanding-Your-Account-Usage-Limits