Why is my Account SUSPENDED ?

  • Profile Image
    International Voyages 
    Asked on August 31, 2019 at 06:51 AM
    Screenshot
  • Profile Image
    gerardw
    Answered on August 31, 2019 at 10:01 AM

    Your account was suspended because the form "92404956351358 - Payment form" was found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending credit card fields.

  • Profile Image
    International Voyages 
    Answered on August 31, 2019 at 12:55 PM

    Ok I agree with your T&Cs and I ALLOW you to remove the offending fields.


    Greetings,

    International Voyages Limited

  • Profile Image
    Victoria_K
    Answered on August 31, 2019 at 03:14 PM

    Hello again,

    I have now deleted guilty fields and re-activated your account.

    If you need any other help, please let us know.