Form is not working on tablet

  • Profile Image
    AeroGravity
    Asked on August 31, 2019 at 12:24 PM

    Hello we have a problem with the submission of our registration form.

    "Modulo di accesso e liberatoria" is not working from our 4 tablets.

    In the final fase it is impossible to submit the form and the page is blocked.

    No forms arrive to us from the tablets.

    Can you help us?


    15672680437ca0ed2c-90b5-40e2-9963-ee708c

  • Profile Image
    VincentJay
    Answered on August 31, 2019 at 03:14 PM

    Is the form embedded on a website?

    To clarify, the form is not working on a tablet but it is working on a different device. Is that correct?

    We'll wait for your reply. Thank you.

  • Profile Image
    AeroGravity
    Answered on August 31, 2019 at 06:43 PM
    Yes, we try also another browser and it doesn ‘t work. This is the screenshot of the message. Thank you
    [image1.jpeg]
    ALESSANDRA RICUPERO
    Event & Marketing Manager
    alessandra@aerogravity.it
    [cid:image001.png@01D3952D.246126D0]
    www.aerogravity.it
    Il giorno 31 ago 2019, alle ore 21:14, Jotform > ha scritto:
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by VincentJay
    Is the form embedded on a website?
    To clarify, the form is not working on a tablet but it is working on a different device. Is that correct?
    We'll wait for your reply. Thank you.
    View this thread on browser » Unsubscribe Thread
    1567278869
    www.aerogravity.it
    Questa e-mail e tutti i suoi allegati sono da intendersi strettamente confidenziali e riservati. Se non siete l'effettivo destinatario o avete ricevuto il messaggio per errore siete pregati di cancellarlo dal vostro sistema e di avvisare il mittente. Siete altresì informati che qualsiasi utilizzo, copia, comunicazione, divulgazione dei contenuti del messaggio e dei suoi allegati a qualsiasi titolo non espressamente autorizzata da Aero Gravity S.r.l. è vietata dalla legge e costituisce una violazione dei diritti di Aero Gravity S.r.l..
    This email and any attachments are strictly privileged and confidential. If you are not the intended recipient please delete it from your system and notify the sender. You should not copy it or use it for any purpose nor disclose or distribute its contents to any other person. You should as well be aware that any use, copy, disclosure and distribution of the contents and the possible attachments of this email, at any title and without prior authorization of Aero Gravity S.r.l., is forbidden by the Law and constitute a violation of Aero Gravity S.r.l. rights.
    ...
  • Profile Image
    AeroGravity
    Answered on August 31, 2019 at 06:43 PM
    The problem is that there is a new request to flag the voice “I’m not a robot” that never appears before and it’s not possible to bypass that.
    ALESSANDRA RICUPERO
    Event & Marketing Manager
    (+39) 375.63.39.338
    alessandra@aerogravity.it
    [cid:image001.png@01D56048.295E10C0]
    www.aerogravity.it
    Da: Jotform
    Risposta: "jotformforum_1947437@interlogy.com"
    Data: sabato 31 agosto 2019 21:14
    A: Alessandra Ricupero - AeroGravity
    Oggetto: Re: problem with submission
    A new response has been received:

    Answered by VincentJay
    Is the form embedded on a website?
    To clarify, the form is not working on a tablet but it is working on a different device. Is that correct?
    We'll wait for your reply. Thank you.
    View this thread on browser » Unsubscribe Thread
    1567278869
    www.aerogravity.it
    Questa e-mail e tutti i suoi allegati sono da intendersi strettamente confidenziali e riservati. Se non siete l'effettivo destinatario o avete ricevuto il messaggio per errore siete pregati di cancellarlo dal vostro sistema e di avvisare il mittente. Siete altresì informati che qualsiasi utilizzo, copia, comunicazione, divulgazione dei contenuti del messaggio e dei suoi allegati a qualsiasi titolo non espressamente autorizzata da Aero Gravity S.r.l. è vietata dalla legge e costituisce una violazione dei diritti di Aero Gravity S.r.l..
    This email and any attachments are strictly privileged and confidential. If you are not the intended recipient please delete it from your system and notify the sender. You should not copy it or use it for any purpose nor disclose or distribute its contents to any other person. You should as well be aware that any use, copy, disclosure and distribution of the contents and the possible attachments of this email, at any title and without prior authorization of Aero Gravity S.r.l., is forbidden by the Law and constitute a violation of Aero Gravity S.r.l. rights.
    ...
  • Profile Image
    roneet
    Answered on August 31, 2019 at 08:41 PM

    So on filling the Form are you getting the Captcha "I am not a robot" screen which is not allowing you to submit?

    I was unable to replicate the issue in your Form when I tested the direct URL:

    1567298271form.gif

    Is your Form embedded in any website?

    It could be that your IP address was flagged for spam from our end. That is why an extra layer of protection was added before the user can submit the form.

    Can you try testing the Form using another IP address/use another network and let us know if the issue still remains? You can check with your mobile connection network to see the issue persists.

    Please provide the IP address so that we can whitelist from our end.

    https://whatismyipaddress.com/

    Thank you.