Submit button not working on page due to error

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    mcarlson1980
    Asked on September 01, 2019 at 04:42 PM

    Hi Support people!  I am having a problem with my submit button on pscleans.com website.  Here is the link to the page that I am having a problem with, and notice no submit button on the bottom.  The error in the code in my Dreamweaver shows "The id value [submitlabel_month] must be unique.  I have attached screenshot of the code in Dreamweaver and you can probably see the same on my site and why is not working.  Please help me figure out the reason my button not working.  https://www.pscleans.com/employment_form.html

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    Mike_G
    Answered on September 01, 2019 at 05:50 PM

    I can only assume that you have followed the instructions in this guide to embed your form to your Dreamweaver website — Adding-a-form-to-Adobe-Dreamweaver

    We would like to apologize for any inconvenience. May we know if the same issue happens also when you submit your form from its Form URL? Where-to-Find-My-Form-URL

    I have checked the settings of your form and there isn't a unique question set and the form does not prevent multiple submissions.

    With your permission, we would like to make test submissions to your form on your website.

    We will wait for your response.

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    mcarlson1980
    Answered on September 01, 2019 at 05:59 PM

    I did follow the procedure for embedding the code through my Dreamweaver.  I'm getting an error that says "The id label [sublabel_month] must be unique.

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    mcarlson1980
    Answered on September 01, 2019 at 06:00 PM

    1567375191submit button not working.jpg


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    Mike_G
    Answered on September 01, 2019 at 07:06 PM

    We would like to apologize for any inconvenience. On the Dreamweaver embed codes that you used to embed your form to your website, you will find 4 of these since you have 4 date fields in your form.

    id="sublabel_month"

    An example of the codes appear like this:

    <label class="form-sub-label" for="input_69_month" id="sublabel_month" style="min-height:13px"> Month </label>

    On the embed codes, may I suggest that you update the value of the "id" for each label tags, please?

    You can include a different number(s) after each id value to fix the issue.

    id="sublabel_month_0"

    id="sublabel_month_1"

    id="sublabel_month_2"

    id="sublabel_month_3"

    Please give it a try and let us know if it causes any other issues so we can further help you.

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    Jed_C
    Answered on September 02, 2019 at 04:08 AM

    It's possible that your styling is hiding the field. I found that submit button or #id_2 is set to "display:none".

    1567411554view-source_https___www.psclea

    Can you please find that in your code and remove that. 

    1567411622red_submit.gif

    I know that there's a condition that hides the submit button, but it should not be on styling. Please find that and remove and see if that helps.

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    mcarlson1980
    Answered on September 02, 2019 at 01:01 PM

    I made the changes to the button as suggested, uploaded the page with the button now showing, then proceeded to test the form, but I could not submit, because it wanted me to select all the buttons for full-time, part-time, etc, then I tried to submit and it wouldn't submit.   Could you help me figure out why I am not able to submit now?  Also need to know why I have to select all the buttons for full-time, part-time, shift-work, etc before the red goes away?  I uploaded the page so you can see it live with the code for the form.

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    BJoanna
    Answered on September 02, 2019 at 01:41 PM

    I tested your embedded form and the required field validation is not working properly.

    1567445715error.PNG

    This is how the required error message should look. You can test it on your standalone form. 

    1567445728error1.PNG

    I also noticed that the option to change the form language is missing from the embedded form. 

    Please try to re-embed the form with the iFrame code. 

    Getting the Form iFrame Code

    You can also try to remove the script part of the iframe embed code and use only the iframe part of the code.