Requested change to Stripe Subscriptions

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    jwhess01
    Asked on September 03, 2019 at 07:15 AM

    I have a Stripe "product" for a Membership that I sell to my customers. The product has multiple pricing plans (Monthly, Quarterly, and Yearly). I successfully added these plans to my membership form and the customer selects their choice. However, the form displays each plan as the product name (Membership) and does not mention the pricing plan. I would prefer the pricing plan be included to distinguish the different plans available.

    Screenshot
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    Augustine_O
    Answered on September 03, 2019 at 09:45 AM

    Hello, 

    I would suggest that you consider reintegrating the Stripe and editing the plan details in the Payment Settings sections of the Stripe during the first stage of integration before going ahead to connect the form with your Stripe account. 

    See the images below:

    1567518191Desktop 2019-09-03 09-41-10.pn

    I hope this helps.

    Please, let us know if you need further help with this.

    Thanks

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    jwhess01
    Answered on September 03, 2019 at 03:43 PM
    Thanks. I have attempted the steps as suggested. I am now having difficulty
    connecting to my Stripe account. I seem to have timed out on the attached
    pages.
    [image: image.png]
    [image: image.png]
    ...
  • Profile Image
    EltonCris
    Answered on September 03, 2019 at 04:36 PM

    I checked your form and the Stripe field doesn't ask me to connect again. I presume you've managed to work on that? If not, please disconnect Stripe then try it again. You may logout from the Stripe website first before you reconnect.

    By the way, I'm afraid fetched subscription from Stripe can't be edited. You may consider creating subscriptions manually within the product section instead of fetching from Stripe so you can customize it according to your preference. Ex. Add the Plan title you were referring.

  • Profile Image
    jwhess01
    Answered on September 03, 2019 at 04:43 PM
    Got it on retry. I had to log in to Stripe in advance. Perhaps due to 2FA.
    ...
  • Profile Image
    jwhess01
    Answered on September 03, 2019 at 04:43 PM
    I re-integrated and I have the same problem.
    [image: image.png]
    ...
  • Profile Image
    jwhess01
    Answered on September 03, 2019 at 04:43 PM
    I think your suggestion works for *products* but not for *subscriptions*.
    ...