-
jwhess01Asked on September 3, 2019 at 7:15 AM
I have a Stripe "product" for a Membership that I sell to my customers. The product has multiple pricing plans (Monthly, Quarterly, and Yearly). I successfully added these plans to my membership form and the customer selects their choice. However, the form displays each plan as the product name (Membership) and does not mention the pricing plan. I would prefer the pricing plan be included to distinguish the different plans available.
-
Augustine_OReplied on September 3, 2019 at 9:45 AM
Hello,
I would suggest that you consider reintegrating the Stripe and editing the plan details in the Payment Settings sections of the Stripe during the first stage of integration before going ahead to connect the form with your Stripe account.
See the images below:
I hope this helps.
Please, let us know if you need further help with this.
Thanks
-
jwhess01Replied on September 3, 2019 at 3:43 PMThanks. I have attempted the steps as suggested. I am now having difficulty
connecting to my Stripe account. I seem to have timed out on the attached
pages.
[image: image.png]
[image: image.png]
... -
Elton Support Team LeadReplied on September 3, 2019 at 4:36 PM
I checked your form and the Stripe field doesn't ask me to connect again. I presume you've managed to work on that? If not, please disconnect Stripe then try it again. You may logout from the Stripe website first before you reconnect.
By the way, I'm afraid fetched subscription from Stripe can't be edited. You may consider creating subscriptions manually within the product section instead of fetching from Stripe so you can customize it according to your preference. Ex. Add the Plan title you were referring.
-
jwhess01Replied on September 3, 2019 at 4:43 PMGot it on retry. I had to log in to Stripe in advance. Perhaps due to 2FA.
... -
jwhess01Replied on September 3, 2019 at 4:43 PMI re-integrated and I have the same problem.
[image: image.png]
... -
jwhess01Replied on September 3, 2019 at 4:43 PMI think your suggestion works for *products* but not for *subscriptions*.
...